10 must-have SaaS tools
When running a SaaS business you need some SaaS tools yourself. But, if we learned one thing (the hard way, lol) it's this: only use tools if they are really valuable and make you work more efficient or effective. Too many times we see teams hooking up with new tools just because they want to use them, not because they need to. This is killing for your team and your own product. So, in this blog post we've listed a couple of SaaS tools within 10 categories - from subscription analytics to email and feedback tools - which you can use effectively in building your SaaS.
Running a SaaS on a budget?
The best thing: Most of them are free! Or, at least, have a free trial. When you're just starting out it's really helpful to work with free SaaS tools yourself. Why? Well, building a startup in SaaS is mostly investing money at first as you can read in this article from Investopia. And, since we're talking tools here, if you really want an in-depth analysis of your startup costs, you can always use this tool!p.s. There's an awesome Spreadsheet by the Product Coffee Club, where they listed all of their favorite SaaS tools (updated regularly!) ?
Here we go! ?
Subscription analytics
As a SaaS business, analyzing your subscriptions is one of the most important things to do. How many new trials have signed up? How many churned? And is the MRR growing? These tools have the answers for you!
WINNER ?ChartmogulPricing: $0,00 - $100,00 per monthFree Trial: YESCapterra reviews
Best alternatives:BaremetricsProfitwell
Feedback tools
Of course, we need to mention ourselves here. There is a reason we built our tool in the first place: we love customer feedback and we work hard to make it the best one out there. With our user feedback software, you are giving your users a voice and you, as the product owner, always know what's most popular among your users. We do have a lot of love for the other tools in our space though. You should definitely check them out too!
WINNER ?UpvotyPricing: $0,00 - $50,00 per monthFree Trial: YESCapterra reviews
Best alternatives:FeedefyProductboardUserVoice
CRM
To manage all of your to-do's and project management you need a proper CRM. With a CRM you're able to collaborate on projects and stay on track with your team's progress.
WINNER ?AsanaPricing: $0,00 - $20,00 per user/per monthFree Trial: YESCapterra reviews
Best alternative:Monday
Team communication
Certainly when you work with a remote team, you need efficient ways to communicate with each other. Email isn't always the most effective, so here are some alternatives.
WINNER ?SlackPricing: $0,00 - $15,00 per user/per monthFree Trial: YESCapterra reviews
Best alternative:Fleep
One of the best ways to promote your SaaS is through Twitter. It's easy, free, and great for making connections while promoting your SaaS product to your desired target audience.
WINNER ?HypefuryPricing: $0,00 - variableFree Trial: YESCapterra reviews
Best alternatives:Ilo.so.
Payment provider
When you run a SaaS you need a tool to collect your monthly subscription earnings. For us there's really only 1 option if you run a global SaaS.
WINNER ?StripePricing: $0,00 - variableFree Trial: YESCapterra reviews
Best alternatives:Paddle.
Email newsletter
Of course you want to keep your (potential) users informed. Email marketing is still one of the best ways to do that!
WINNER ?EmailOctopusPricing: $0,00 - $200,00 per monthFree Trial: YESCapterra reviews
Best alternative:MailChimp
NPS
Customer satisfaction baby, it's all that matters!
WINNER ?WootricPricing: $0,00 - $224 per monthFree Trial: YESCapterra reviews
Best alternative:Delighted
Transactional emails
To automate your transactional emails, like your drip campaigns, you need a reliable tool to get the job done. These two are our favorite!
WINNER ?SendridPricing: $0,00 - $700,00 per monthFree Trial: YESCapterra reviews
Best alternative:Mandrill
Website chat
One of the most important ways to handle lead generation nowadays is to make sure you have a website chat available. People who are interested in your product want (and need) answers quickly. A website chat is the best way to do it!
WINNER ?CrispPricing: $0,00 - $1,500,00 per monthFree Trial: YESCapterra reviews
Best alternatives:Intercom
The standard email clients out there doesn't always fit your team best. When you work together on emails, these tools are far better than all the existing ones.
WINNER ?FrontPricing: $9,00 - $79,00 per user / per monthFree Trial: YESCapterra reviews
Best alternatives:MissiveGmail (ICW/ Hiver)
There you go: our favorite SaaS tools. Have fun! ?